Heartbeat Health is a leading health-tech startup dedicated to transforming cardiovascular care through virtual-first solutions. By leveraging telehealth technology, the company enables cardiologists to conduct remote consultations, monitor patients in real-time, and seamlessly integrate patient data into clinical workflows.
$2M+ seed funding raised based on the MVP
100+ patients onboarded within a month
New York, United States
March 2018 - Feb 2020
Hospitals and Health Care
Services Used
Throughout the engagement, we felt in-control of everything with no pressure regarding timelines going over budget.
Chief Technology Officer, Heartbeat Health
Heartbeat Health needed to digitize their entire cardiology practice, making it easier for both patients and providers to manage check-ins, consultations, and health records. However, transitioning from traditional in-person visits to a fully remote, digital-first approach presented several challenges:
Handling sensitive patient health data required strict compliance with healthcare regulations, including HIPAA and HITECH. The platform needed secure access controls, encrypted communication, and data privacy measures to protect confidential medical information.
Synchronizing patient data between Heartbeat Health’s platform and Athena EHR was a major hurdle. Athena’s rigid structure and API limitations made real-time data exchange, patient record updates, and interoperability a technical challenge.
With a rapidly growing user base of cardiologists and patients, the system needed to handle an increasing volume of telehealth sessions, patient check-ins, and real-time data streams without performance bottlenecks.
The telehealth platform needed to seamlessly integrate:
As a pioneering virtual cardiology practice, Heartbeat Health needed to educate and onboard both patients and providers on the new digital experience. Ensuring an intuitive user interface, clear workflows, and seamless telehealth interactions was critical for adoption.
The platform needed to capture live patient vitals and symptoms from wearable devices and sync them in real-time with patient records for cardiologists to make informed decisions during virtual consultations.
The telehealth solution had to be highly available and resilient, ensuring zero interruptions during remote consultations, especially for patients with critical heart conditions.
To meet these challenges, we built a HIPAA-compliant, cloud-based telehealth platform that addressed the technical, regulatory, and operational challenges by implementing the following:
Get the full case studyRecognizing the need for immediate and secure communication, we developed a custom chat engine that allowed real-time messaging between patients and cardiologists for follow-ups and general inquiries. The chat system ensured secure prescription and treatment discussions within an encrypted environment, maintaining compliance with healthcare regulations. To accommodate busy schedules, we enabled asynchronous communication, allowing doctors to respond at their convenience without disrupting workflows. This solution streamlined patient engagement, reduced appointment bottlenecks, and improved accessibility to cardiologists.
We designed and built a scalable telehealth platform that empowered cardiologists across multiple practices to conduct virtual appointments with patients nationwide. The system included live video consultations with high-quality streaming to support remote diagnosis, ensuring that patients could receive expert cardiac care without geographic constraints. Virtual seminars or educational sessions for patients were hosted on the platform to learn about heart health, lifestyle modifications, and medication management, fostering patient engagement and empowerment.
To enhance operational efficiency, we developed automated patient check-ins and appointment scheduling, reducing administrative workload and allowing a seamless transition into digital healthcare. Additionally, the platform integrated with wearable devices, enabling cardiologists to access real-time patient vitals such as heart rate, blood pressure, and ECG readings during virtual visits.
To overcome the challenges associated with Athena EHR’s rigid structure, we built a custom middleware solution that facilitated real-time data exchange between Heartbeat Health’s platform and Athena EHR. This integration allowed instant updates to patient records before, during, and after consultations, ensuring cardiologists always had access to the most up-to-date information. We also automated data entry processes, reducing manual effort and minimizing errors in patient records. By synchronizing patient history and treatment plans, our solution created a centralized, efficient system for managing cardiology care.
Given the sensitive nature of patient health data, ensuring compliance with HIPAA and HITECH regulations was a top priority. To achieve this, we implemented end-to-end encryption for all communications, ensuring that patient records, chat conversations, and video consultations remained secure. We introduced role-based access controls, restricting sensitive data access to authorized users only, minimizing security risks. Additionally, we leveraged secure cloud storage solutions to comply with stringent healthcare regulations while ensuring the platform remained scalable and efficient.
To support continuous remote monitoring, we integrated the platform with wearable health devices, allowing cardiologists to track live patient vitals during consultations. The system provided real-time heart rate, blood pressure, and ECG monitoring, enabling physicians to make informed decisions without requiring in-person visits. We also implemented proactive alerts, notifying cardiologists of abnormal vitals, allowing for timely intervention. By enabling long-term trend analysis, the system improved chronic disease management, helping doctors tailor treatment plans based on historical health data.
A critical aspect of the project was ensuring that both patients and healthcare providers could easily adopt and navigate the platform. We designed an intuitive, user-friendly interface that required minimal training, ensuring a smooth transition from traditional care models to telehealth. Features such as one-click virtual appointments reduced friction in telehealth adoption, making it easier for patients to connect with their cardiologists. Additionally, automated appointment reminders improved patient adherence, reducing missed consultations and enhancing overall care outcomes.
To support future growth and security, we leveraged Google Cloud Platform (GCP) for fast, secure, and compliant data storage. The system was built with role-based access controls, ensuring that patient data was protected from unauthorized access while maintaining flexibility for healthcare providers. Additionally, we integrated AI-powered fraud detection, reducing security risks and ensuring compliance with healthcare data protection standards.
To further enhance clinical decision-making, we developed an interactive analytics dashboard powered by AI-driven insights. This dashboard provided automated risk stratification, allowing cardiologists to identify high-risk patients based on health trends. Custom reporting tools enabled doctors to analyze patient data more effectively, supporting data-backed medical decisions that improved patient outcomes.
Chief Technology Officer, Heartbeat Health
patients onboarded in the first month
secured in seed funding
raised in series B funding
Download the Complete Case Study to explore how we revolutionized SwatFame’s legacy systems and made their operations future-ready!
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